At i8ph, your privacy is taken seriously. This Privacy Policy explains what personal data we collect from Filipino players, how we use it, who we share it with, and what rights you have over your own information. Please read it carefully alongside our Terms & Conditions.
This Privacy Policy describes how i8ph ("we," "us," or "our") collects, processes, stores, and protects the personal information of individuals ("you," "your," or "Player") who access or use the i8ph online gaming platform, including the website at i8ph.org, its mobile-optimised interface, and all related services and features.
i8ph acts as the personal information controller in respect of the data described in this policy. We are responsible for ensuring that your personal information is handled in accordance with the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.
By registering an account on i8ph, accessing the platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should not use the i8ph platform.
This policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.
i8ph collects personal data from you in several ways — directly when you register or interact with the platform, automatically through your use of the platform, and occasionally from third-party sources for verification purposes. The categories of personal data we collect include the following:
When you create an i8ph account, we collect information necessary to establish and verify your identity, including your full legal name, date of birth, nationality, residential address, email address, and mobile number. This information is required to comply with our Know Your Customer (KYC) obligations under Philippine anti-money laundering regulations and PAGCOR compliance requirements.
Prior to processing your first withdrawal, we may collect copies of government-issued identification documents such as your Philippine driver's licence, passport, PhilSys National ID, SSS ID, or UMID card. We may also collect proof of address documents and proof of payment method ownership. These documents are processed solely for identity verification and fraud prevention purposes.
We collect information about your deposits, withdrawals, and gaming transactions on the platform. This includes payment method details (such as your GCash-registered mobile number, BPI or BDO account reference, or PayMaya account identifier), transaction amounts in Philippine Peso (PHP / ₱), transaction timestamps, and transaction reference numbers. We do not store full bank account numbers or card numbers on our servers.
We collect records of your gaming activity on the i8ph platform, including games played, bet amounts, game outcomes, session durations, and bonus usage. This data is used to operate the platform, resolve disputes, detect fraud, and support responsible gaming monitoring.
When you access the i8ph platform, we automatically collect certain technical information, including your IP address, browser type and version, operating system, device type and identifiers, screen resolution, referring URL, and pages visited. This data is collected through cookies and similar tracking technologies as described in Section 5.
If you contact our customer support team via live chat or email, we retain records of those communications, including the content of messages, timestamps, and any attachments provided. This data is used to resolve your query and improve our support services.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Name, date of birth, address, email, mobile | Account creation, KYC verification |
| Verification Documents | Government ID, proof of address | KYC compliance, fraud prevention |
| Financial Data | GCash number, transaction history, amounts | Payment processing, AML compliance |
| Gaming Activity | Bets placed, games played, session length | Platform operation, responsible gaming |
| Technical Data | IP address, device type, browser | Security, fraud detection, analytics |
| Communications | Support chat logs, email correspondence | Customer service, dispute resolution |
i8ph uses the personal data we collect for the following purposes:
Under the Data Privacy Act of 2012, i8ph processes your personal data on the following legal bases:
The i8ph platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and collect analytical data about platform usage. A cookie is a small text file placed on your device when you visit a website.
You can control non-essential cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of the i8ph platform and your ability to access some features.
i8ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this policy:
All third parties with whom we share personal data are required to handle it in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.
i8ph retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account & identity data | Duration of account + 5 years after closure | AML / regulatory compliance |
| KYC documents | 5 years from date of submission | PAGCOR / AMLC requirements |
| Transaction records | 5 years from transaction date | Financial regulatory obligations |
| Gaming activity logs | 3 years from date of activity | Dispute resolution, responsible gaming |
| Support communications | 2 years from last interaction | Legitimate interests |
| Marketing preferences | Until consent is withdrawn | Consent |
| Technical / device logs | 90 days | Security monitoring |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures. Where data is anonymised, it may be retained indefinitely for statistical and analytical purposes as it can no longer be linked to any individual.
i8ph implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
While we take all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, i8ph will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by i8ph. To exercise any of these rights, please contact us using the details in Section 13. We will respond to all verified requests within thirty (30) calendar days.
Please note that some of these rights are subject to limitations under the Data Privacy Act of 2012. For example, we may be unable to delete certain data that we are legally required to retain for regulatory compliance purposes. Where we are unable to fulfil a request, we will explain the reason in our response.
The i8ph platform is strictly intended for individuals aged 21 years and above in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that your child has provided personal data to i8ph, please contact us immediately using the details in Section 13 so that we can investigate and take appropriate action.
The i8ph platform may contain links to third-party websites or services, including game provider portals and payment processor interfaces. This Privacy Policy applies only to the i8ph platform and does not cover the privacy practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit. i8ph is not responsible for the privacy practices or content of third-party websites.
i8ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision will always be indicated at the top of this page.
Where changes are material, we will notify you by email to your registered address or by a prominent notice on the i8ph platform prior to the changes taking effect. Your continued use of the platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, you should stop using the platform and may close your account in accordance with our Terms & Conditions.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how i8ph handles your personal data, please contact our Data Protection Officer using the following details:
Email:
Please include your registered account username, a clear description of your request or concern, and any relevant reference numbers. We aim to acknowledge all privacy-related enquiries within five (5) business days and to provide a full response within thirty (30) calendar days.
If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about how to file a complaint with the NPC is available on the NPC's official website.
Six core commitments we make to every Filipino player on the i8ph platform.
All data transmitted between your device and i8ph is protected by 256-bit SSL/TLS encryption — the same standard used by major Philippine banks like BPI and BDO. Your personal and financial information is never sent in plain text.
i8ph does not sell, rent, or trade your personal information to third-party advertisers or data brokers — ever. Your data is used only to operate the platform, comply with Philippine regulations, and improve your experience on i8ph.
i8ph operates in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and the regulations of the National Privacy Commission. Your rights as a Filipino data subject are fully recognised and respected on our platform.
When you submit a data rights request — whether to access, correct, or delete your personal data — i8ph commits to providing a full response within 30 calendar days. We acknowledge all requests within 5 business days.
We don't hold onto your data indefinitely. i8ph applies defined retention periods to every category of personal data we collect. Once the retention period expires, data is securely deleted or anonymised — no exceptions.
In the unlikely event of a data breach that poses a risk to your rights, i8ph will notify both the National Privacy Commission and affected players promptly, in accordance with the requirements of the Data Privacy Act of 2012.
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